26 Jun 2022

Ombudsman for Children’s Office received fewest number of complaints from Longford

Ombudsman for Children’s Office received fewest number of complaints from Longford

The Ombudsman for Children Dr Niall Muldoon

The Ombudsman for Children’s Office (OCO) received 6 or 0.5% of its complaints from county Longford in 2020, its Annual Report - 2020 Childhood Paused - has revealed.

This is the fewest number of complaints to come from a county to the OCO last year.

Overall, the 2020 Childhood Paused reveals that the OCO received 1,187 complaints about services provided to children in 2020.

The Ombudsman for Children, Dr Niall Muldoon said: “We do not know where every single one of our complaints comes from – some complaints relate to more than one area, or there can be more than one child involved.

"However, we know for sure that 6 complaints came from Co Longford. While this is not very surprising, based on population spread, it shows that we still have to work hard to let people in Co Longford know that we are here."

In 2020 6% of the complaints made to the OCO came directly from children, this is an increase from 3% in 2019.

Dr Niall Muldoon commented, "This increase can largely be attributed to those who contacted us in relation to education issues and is an indication of the level of upset among students. 100% of the children who contacted the OCO mentioned the impact of the pandemic on their mental health of children." 

Once again, the main area of the public service people complained about in 2020 was education – making up 46% of complaints. In 2019, 49% of complaints were about education.

New issues that came up in 2020 included:

  • Remote learning and the digital divide
  • Lack of clarity about State examinations
  • Mental impact on young people
  • Calculated grades
  • Children in high risk households who feared bringing Covid-19 home
  • Impact on children with special educational needs

Dr Muldoon said there can be no return to “normal” for children after the pandemic. “2020 was a devastating year for children. We heard heart-breaking stories of children with additional needs regressing and about the turmoil the uncertainty caused.

"Children were grappling with the digital divide and they worried about parents who had lost their jobs as the pandemic wreaked havoc on the economy. We know that this impacted children in Co Longford and all over the country."

Dr Muldoon encouraged children, parents or those working with children in Co Longford to contact the OCO if they have an issue they office might be able to resolve.

“The OCO offers a free, impartial service to anybody who thinks a child has been treated unfairly by a public body or Government funded organisation. We offer advice, help to resolve the issue as soon as possible and if necessary we will carry out an investigation. Visit for information on how to contact the office or make a complaint.”

2020 Childhood Paused: Annual Report is available on 

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