Dave Gleeson and John Ryan
John Ryan and Dave Gleeson founded Blackberry Hearing in 2015 to address the shockingly high cost of hearing aids. Providing quality hearing solutions at up to 60% less than other retailers’ prices has meant that hundreds of people’s lives, who may not otherwise have been able to afford hearing aids, have had their lives changed for the better.
Before entering the market, Blackberry Hearing’s market research validated that there was significant consumer dissatisfaction with pricing and after-care service.
So, the focus for the company has been on providing quality, affordability, price transparency and simplicity but ultimately ensuring the customer gets the best possible solution for their individual needs.
To achieve this the company has instilled an ethos where no stone is left unturned to ensure total customer satisfaction. Employing only BSc qualified audiologists, a rarity in the business, ensures that the customer receives the best possible consultation and thereafter the best possible solution.
Price transparency has been a cornerstone of the Blackberry Hearing philosophy.
Research again revealed that prices advertised in the industry were rarely available during or after the consultation.
To this end, Blackberry Hearing ensures that anyone attending one of their free hearing consultations is aware beforehand of the cost of hearing aids, should they want to proceed. This then is backed up by a 45-day cooling off period, where a customer has the assurance they can return the hearing aids for a full refund should they not be fully satisfied.
The ultimate testament of a company’s customer care must come from the customers themselves. Blackberry Hearing has expanded rapidly and now holds over 60 clinics right across the country. The feedback from both clinic partners and customers has been overwhelmingly positive. Over 50 customer testimonials in the last few months’ alone from Facebook have been posted to Blackberry Hearing’s website praising Blackberry Hearing’s price, quality and customer care.
See our customers’ comments, validated testimonials, at
“We did not necessarily set out to be disruptive” according to John “but our low pricing and strong customer care seems to have done just that.
Being able to hear again is transformative to people with hearing loss. Research shows that people with hearing loss retreat from social interaction with family, friends, and colleagues with drastic results on their mental wellbeing. Changing peoples’ lives for the better at an affordable price is a really good feeling.”
You may call Blackberry Hearing on 01 6978470 to find out more about prices, clinics, the grant or just for an informal chat.