Longford business receives award for excellence in customer service

The annual Ichiban Awards, which translates to “Number One” Awards, recognise excellence in customer service across Europe.

A customer-first philosophy forms a central part of Toyota’s DNA and TME’s Ichiban Awards is an important international initiative in terms of recognising and celebrating this key focal point for the business.

In the case of McNally Motors, TME awarded the family-run business for its commitment to providing the highest levels of excellence and memorable customer service.

McNally Motors Toyota Longford was founded in 1962 by Tom McNally, and is managed by Tom’s son Paul, with his wife Aine. Over the years, the business has gained a strong reputation for providing reliable, quality cars with excellent afte rsales service.

Paul McNally, Dealer Principal at McNally Motors, said, “It’s an amazing achievement to be awarded the Ichiban Award. Respect, dedication and customer service were at the heart of McNally Motors when it was founded over 60 years ago and remain just as important today.

"We make it our mission to ensure every customer who comes into us is given all the time, energy and support they need. Whether they’re looking to buy or sell a car, need a service or want to know more about a new model, we’re always on hand to help.”

Steve Tormey at Toyota Ireland, said, “On behalf of Toyota Ireland, we’d like to congratulate McNally Motors on its achievement. We’re thrilled that the team is being awarded for its amazing work and dedication to customer service. The Ichiban Awards are highly coveted and it’s fantastic to see an Irish dealership recognised as one of the best retailers for outstanding customer service in Europe.”