Foamalite Ltd in Loch Gowna, Co Cavan are seeking to recruit a Customer Service Representative.
* Ensuring all orders received via telephone, fax, post & email are processed accurately and promptly upon receipt.
* Process customer orders and create shipping manifests
* Provide product information to customers.
* Complete diverse administrative tasks according to customer/market requirement
* Ensure that all customer queries - order queries, stock situation, deliveries, and invoices - are resolved satisfactorily.
* All queries handled according to specific quality guidelines.
* Work closely with internal/external customers to build and maintain customer loyalty.
* 3rd level qualification is desirable with a minimum 1 year of experience in a similar role.
* IT knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm).
* Additional systems skills preferable which would be an advantage: Outlook, SAP.
* Excellent customer focus.
* Excellent interpersonal and problem solving skills.
* Excellent telephone manner and professional writing skills.
* Team player.
Apply to: Kerrie Ann Maguire – Human Resources Manager by Friday, November 23, 2018 firstname.lastname@example.org