Council’s response time criticised

Council’s response time criticised
A Granard resident whose water supply was disrupted for almost 24 hours has criticised the slow response time of Longford County Council.

A Granard resident whose water supply was disrupted for almost 24 hours has criticised the slow response time of Longford County Council.

Edward Gorey told the Longford Leader there have been several similar incidents recently, and that he was “passed from Billy to Jack” when he made enquiries about repair work.

“It was a complete mess,” Mr Gorey said. “The problem started at around 5.30pm on Monday evening, and up until around 11pm we thought the water would come back. When it didn’t, my daughter got onto Irish Water, who told her it was not their problem; it was the Council’s.

“So we got onto the Council and they said they knew nothing about it but would get back to us. When they did, they said it was too late at night to fix it.

Mr Gorey shares his home with his wife, who has a disability, and his son, who has autism, and he explained that the disruption to the water supply caused considerable difficulty.

“We had no water in the house; we couldn’t flush the toilets. I had to drive into Longford in the middle of the night to buy three containers of water from a petrol station.

“The next day, I got up and the water still wasn’t working. I phoned the Council again and was told it was a major break. It didn’t come back until around 2 o’clock.”

A native of Kilkenny, Mr Gorey is a retired soldier who served with the United Nations in the Congo and Cyprus, and was previously stationed in Dublin.

“I was in Dublin for 20 years, and up there they (local authority crews) would be out at night doing repairs.”

Mr Gorey added that this was not the first time he has had problems with his water supply, with disruptions occuring “five or six times since January”.

Revealing that he had approached local TDs about the problem previously, Mr Gorey described those conversations as “pointless”.

“You might as well be talking to the wall,” he exclaimed. “Longford is lost.”

When contacted, a spokesperson for Longford County Council said, “The burst to the water mains occurred on Monday evening, April 13, and our records show that the first complaint from a member of the public to Longford County Council’s out-of-hours service was made at 11.13pm. The water main was repaired before 1pm on the following day Tuesday, April 14.

“Longford County Council regrets any inconvenience caused to the public due to this disruption in the water supply,” the spokesperson concluded.